There are a few reasons why a payment may be declined at checkout. The most common causes are:
Check your card details
Make sure your card number, expiry date, CVC and billing address have been entered correctly. Even a small error can cause a decline.
Insufficient funds or card restrictions
Your bank may decline the transaction if there aren’t enough available funds, or if your card has restrictions on online, international or high-value purchases.
Digital wallet verification issues
If you’re using Shop Pay, Apple Pay or Google Pay, your device or wallet may require re-verification (such as Face ID, Touch ID or a passcode) before the payment can be authorised.
PayPal, Afterpay or Zip Pay issues
Your payment may be declined if:
- your account has not been fully verified
- the transaction exceeds your approved spending limits
- the provider has placed a temporary hold or security check on your account
Please check your provider’s app or website for more details.
Bank or provider security checks
Sometimes banks or payment providers block a transaction if it appears unusual or suspicious. This can happen even when everything is entered correctly.
What to do next
- Try the payment again to rule out a one-off error
- Use a different card or payment method
- Contact your bank or payment provider to see why the payment was blocked
- If the issue continues, please reach out to our customer care team and we’ll help you complete your order