After your payment is verified, it takes up to 48 hours for our team to process and dispatch your order. Processing times do not include weekends or public holidays.
Standard & Express Shipping
- Express orders are prioritised during picking and packing.
- Delivery timeframes are determined by Australia Post. While we do our best to ship promptly, we cannot guarantee an exact delivery date, and delays may occur—especially during peak periods.
- Deliveries to Western Australia, as well as regional and remote areas in NT, SA, QLD and TAS, may take a little longer than usual.
When to Contact Us
Please allow up to 10 business days from receiving your shipping confirmation before contacting us about your order. Most delays resolve within this timeframe.
Tracking Your Order
Once your order has been dispatched, you’ll receive a shipping confirmation email with an Australia Post tracking number.
If the link doesn’t update immediately, please allow a few hours for Australia Post to activate tracking.
For the most accurate updates, we recommend using the Australia Post tracking app.
Australia Post Updates
You can view current delivery timeframes, service disruptions, and tracking updates on the Australia Post Service Updates page:
https://auspost.com.au/service-updates
Please note that our internal fulfilment timeframes may differ slightly, as we take care to pick and pack orders accurately.