As soon as your order leaves our warehouse, we'll send you a shipping notification email.
This email includes your Australia Post tracking number so you can follow your delivery on the Australia Post website or through the AusPost app.
If your tracking link isn’t working straight away, don’t worry.
It can take up to 4 hours for Australia Post to activate tracking after we hand over your parcel.
Delivery timeframes
Australia Post may experience occasional delays, which can affect delivery times.
Please allow up to 10 business days from your shipping confirmation for your order to arrive.
For the most accurate updates
We recommend downloading the Australia Post app to receive real-time tracking notifications.
Still have questions?
If it has been more than 10 business days since you received your shipping confirmation and there have been no updates to your tracking, please contact our customer care team and we’ll be happy to help.